Introduction At Conformity Globe, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied, we are here to help you understand our refund and cancellation procedures.
1. Refund Window
- Customers are eligible to request a refund or exchange within 14 days from the date of purchase or delivery of the product/service.
2. Conditions for Digital Products / Services
- For digital goods or subscriptions, a refund is applicable only if the service has not been fully rendered or the digital content has not been entirely downloaded/accessed.
- Access to the service or digital product will be terminated immediately upon refund approval.
3. Conditions for Physical Products (If Applicable)
- The item must be unused, in the same condition that you received it, and in its original packaging.
- A receipt or proof of purchase is required.
4. Non-Refundable Items/Situations
- Refund requests made after 14 days from the purchase date.
- Services that have been fully executed with the customer’s prior consent before the end of the 14-day window.
5. Refund Process & Timeline
- Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card or banking account).
- Please note that it may take 5 to 10 business days for the refunded amount to reflect in your account, depending on your card issuer’s policies.
6. Shipping and Transaction Fees
- Transaction gateway fees or shipping costs (if applicable) may be non-refundable and deducted from your total refund amount, unless the return is due to an error on our part.
Contact Us: For any questions regarding refunds or cancellations, please contact us at [email protected]